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What method of payment do you support?
Top Up Nigeria supports the following payment
types
-Visa (Verified By Visa)
-MasterCard (MasterCard SecureCode)
-Maestro (MasterCard SecureCode)
-Interswitch ATM card
What is Verified by Visa or MasterCard SecureCode
and why does your site ask me to register my credit
card?
Verified by Visa or MasterCard SecureCode are secure payment systems
developed by Visa and MasterCard for safer online
transactions. They are simple to use, and available
to make your shopping over the internet safer
when using a debit or credit card.
When registering for these services you would
be asked to choose a PIN for use when making a
purchase over the internet at a participating
retailer.
If you have not already registered your card for
Verified by Visa or MasterCard SecureCode you
may be prompted to register while you shop online.
If you do not want to register whilst shopping,
you should contact your bank or register your
cards via your card issuer’s website as
soon as possible.
Why does your site go to a Barclaycard website
for credit card payments?
Top Up Nigeria uses Barclays Bank for our credit
card processing as it has the highest levels of
credit card security currently available.
Why was my payment declined?
Your payment may have been declined because:
-You are not registered for Verified by Visa or MasterCard SecureCode.
-You did not enter the correct PIN for your Visa,
MasterCard or Maestro payment. Note that no PIN,
no confirmation, no purchase.
-You may have used a credit card that is not supported
by our payment processing system e.g. American
Express, Solo.
What
is Interswitch?
InterSwitch is
a company offering highly secure electronic payment
using debit cards.
What
format can I enter mobile phone numbers?
Enter the recipient's
mobile telephone number in the box provided in the international format
(without the leading '00' or '+' sign). Numbers
should not contain spaces or other characters.
For example;
Nigeria: The Nigerian number
0802 123 4567 should be entered as 2348021234567
UK: The UK number 0795 123 4567
should be entered as 447951234567
US: The US number 347 123 4567
should be entered as 13471234567
What
is the length of an SMS?
SMS messages can
be up to 160 characters including spaces.
How
do I top up a phone?
See below for instruction
to top up:
Celtel: Type *126* followed by the 16-digit
PIN sent to you and the # key, then press the
"Yes/Send/OK/Enter" key.
Mtel: Type *199* followed by the 13-digit
PIN sent to you and the # key, then press the
"Yes/Send/OK/Enter" key.
Glo: Type *123* followed by the 14-digits
PIN sent to you and the # key, then press the
"Yes/Send/OK/Enter" key.
MTN: Type *555*1* followed by the 12-digit
PIN sent to you and the # key, then press the
"Yes/Send/OK/Enter" key.
What
is a TUN account?
This stands for
Top Up Nigeria account. This account holds your
credit which can be used at anytime to make payments
without having to process/enter your credit card
details. You will need to register to have a TUN
account. TUN accounts can be credited by logging-in,
viewing account and clicking the Top Up Account
link.
Are
payments secure?
All payments are
processed securely by and at Barclays Business
and Interswitch. Top Up Nigeria does not hold
any payment details.
What
is the transaction fee?
The transaction
fee is the cost which is charged for processing
your payment and also for delivering text to your
requested destination phone (please note that
text fee is standard and inclusive and is subjective
to the user to use the text delivery).
What
is the exchange rate?
Top Up Nigeria
calculates your exchange rate at 2.5% lower than
the mid-market rate to account for rate fluctuation.
The mid-market rate is neither "buy"
rate nor "sell" rate. Mid-market rate
is derived from mid-point between the buy and
sell rate of large-value transactions in the global
currency markets.
How do I verify my mobile phone number?
Verification Code: On registration you were sent a verification code to your registered mobile phone. Use this code when requested. Or Text-to-verify: To verify your mobile phone number you can also, Text TUN to +447786200350 from your registered mobile phone.
Why can't I use the free SMS feature?
To use the free SMS feature, you need to answer yes to the following: Have you verified your registered mobile phone number? Have you made one completed transaction?
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